In the dentistry industry, suppliers serve a critical role in keeping practices running. One of the most established companies in this sector is Benco Dental. Serving all 50 states, Benco Dental has become a go-to company for dental equipment, software, and more. In Benco Dental supplies reviews, customers mention how the company can meet the demands of family dental practices and go above and beyond with their services.
In this guide, 2740 Consulting examines possible alternatives to consider if you are seeking information on your options.
We are not saying they are better or worse they are just different providers and the below research is factual and found around the web.
Benco Dental Costs and Prices for Supplies
Benco offers a wide range of products and solutions, ranging from small dental drill bits to state-of-the-art X-ray machines. As such, the company has a large range of pricing for their supplies. Some products can be as low as $10 per pack while others can cost thousands of dollars. One disadvantage is that the costlier items require membership for price viewing. Practices that want to take a quick glance may find this an inconvenience.
Compared to other suppliers, Benco Dental has competitively priced offerings. We found no complaints about the pricing, but there are some past customers who’ve found cheaper alternatives, especially when ordering in bulk. Thankfully, the Benco Dental site has brochures featuring discounted products every now and then.
Benco Reviews Summary
On the review website Comparably, Benco Dental has earned 3.2 out of 5 stars in terms of overall customer service. While this number isn’t particularly stellar, it’s much higher than average, indicating a happy customer base. One positive review on Facebook mentions the company’s dedication to resolving client issues, with technicians being responsive to the client’s requests.
Even so, the company is huge — among the biggest dental suppliers in the U.S. Not all of its branches or team members will provide satisfactory service. One customer mentioned how some employees of Benco Dental lied and took advantage of the customer. Another talks about the slow installation process that led to major delays in their practice. The same client was also concerned because the sales representative was unresponsive after closing a deal worth $250,000.
Dental Marketing Stats 2025-2024
Common Reviews for www.Benco.com
Based on the review available online, we found three main issues that clients complained about after working with Benco Dental.
1. Slow Installation Process
A few customers have mentioned issues with installment scheduling. Given how some of Benco Dental’s offerings are advanced dental equipment, proper installation is necessary to ensure functionality and longevity. Any delays could lead to disruptions in the client’s schedule. The installation challenges may stem from a few factors, such as poor inventory management or unresponsive representatives.
2. Unresponsive and Missing Representatives
Some clients have also complained about sales representatives that fail to show up or communicate once a deal’s been closed. This issue can lead to anxiety, especially among practice owners who have committed large sums for the products the representatives have showcased.
3. Overworked and Inexperienced Sales Representatives
While most past employees of Benco Dental have been pleased with the company culture, others have experienced being overworked. There are reports on Indeed about managers providing inadequate training, leading to the workers being ill-equipped to handle the tasks associated with their role. This lack of experience and skills translates to poor customer service, leading to dissatisfied clients.
Benco Dental Alternatives and Competitors
Benco Dental is only one of the many dental suppliers in the U.S. Here are other options you can consider.
Henry Schein
While Benco Dental offers dental supplies for an array of markets, Henry Schein is known for its high-end equipment.
Pros
- Advanced technical supplies and software
- Multinational presence
- Robust rewards program that allows companies to earn points for each purchase
Cons
- Dental equipment is much more expensive compared to Benco Dental, but the company offers plenty of financing options
- Log-in-only pricing works similarly to Benco Dental, leaving non-members unable to check the equipment prices
Darby
Having been around since 1940, Darby is another trusted dental supplier. The company works with many brands to offer a wide range of products to its clients.
Pros
- Large inventory of products from various manufacturers
- Fast shipping
- Stellar customer service, with the representatives adjusting their process based on the client’s needs
Cons
- Similar to the first two companies, Darby has log-in-only pricing for some of its products
- Shipping costs can be very high, especially for express deliveries
Safco Dental Supply
Safco Dental Supply is well known for its straightforward business model. Ordering and reordering is easy, and pricing is transparent.
Pros
- Dentists can order all products online — no need to go through a representative
- Relatively low pricing compared to others like Benco Dental
- Same-day shipping for most products
- Visible pricing on the website
Cons
- Limited brands and products available — not as extensive as Benco Dental
Patterson Dental
Another major dental supplier, Patterson Dental boasts more than 150,000 products and lots of locations. The company offers its own products as well as those made by established brands.
Pros
- Among the companies discussed, Patterson Dental has one of the largest inventories
- Patterson Dental also has a robust Rewards Program
- Available technology solutions such as software programs
Cons
- Like Benco Dental, Patterson Dental has log-in-only pricing
- Website can be cumbersome according to some reviews
Statistics About Dental Suppliers and Dental Equipment
Here are additional statistics about the dental supply market.
Dental Suppliers
- The dental supplies market had an estimated value of $11.2 billion in 2023
- Among the dental suppliers in the U.S., Henry Schein has the largest market share at 28.6%
- North America dominates the dental supply market worldwide, taking up 41.44% of the global market share
Dental Equipment
- Around 20% of dental practices have expressed interest in investing in new software and equipment, highlighting the desire to shift to more technological solutions
- Clear aligners remain one of the most in-demand products in today’s market, valued at $4.66 billion in 2024. As such, equipment associated with this treatment remains in demand as well
- Dental supply imports by weight have increased by 17% in 2024
